We deliver to: Austria/ Belgium/ Bulgaria/ Croatia/ Cyprus/ Czech Republic/ Denmark/ Estonia/ Finland/ France/ Germany/ Greece/ Hungary/ Irland/ Italy/ Latvia/ Lithuania/ Luxembourg/ Malta/ Netherlands/ Norway/ Poland/ Portugal/ Romania/ Slovakia/ Slovenia/ South Africa/ Spain/ Sweden/ United Kingdom.

Depending on your requested delivery location, you will receive your order via the logistics companies TNT (FedEx) or GLS (General Logistics Systems Austria GmbH).Shipping costs vary depending on the destination country.

Please contact our customer support team for more precise delivery details as delivery times vary depending on the country and location. (The delivery time depends on the type of product, which warehouse it is being shipped from and where the final delivery destination is.)

Zone A (EU): 6.90€ / Free shipping orders over 100€

Zone B (EU): 6.90€ / Free shipping orders over 100€

Zone E: 49.90€ / Free shipping orders over 1000€

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Zone A (EU) / Austria, Belgium, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Poland, Slovakia, Slovenia, Spain, Monaco, Luxembourg

Zone B (EU) / Bulgaria, Croatia, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Portugal, Romania, Sweden, United Kingdom

Zone E / Australia 

As soon as your order leaves our warehouse our shipping partners will provide a tracking number for the shipment. You will automatically get an email with the tracking number and a link to trace your shipment. If you can’t find the email in your inbox please also check your spam emails. If you did not get the shipping information email please contact our  customer service.

The logistics company will attempt delivery at another time. You will receive a message when the parcel is delivered to a partner company or to the main post office.

Yes, you can modify the delivery address within the order process.

Yes. When you register, you will see an overview of your order transactions under “My orders”. You will find the order number in your order confirmation.

Please send us more information about your operating system and which web browser you are using. We need this information to process your request quickly. In case you are using Internet Explorer, we recommend switching to a modern and secure web browser such as Google Chrome or FireFox.

Because we endeavour to process orders as quickly as possible, they leave our headquarters immediately and unfortunately cannot be cancelled. However, you have 30 days in which you can return your order and we will reimburse you.

Unfortunately, we currently do not offer gift vouchers.

There is no minimum order value, however, we offer free shipping on orders over 100 EUR to most European countries. The shipping cost and delivery time vary from country to country.

If your product is temporarily unavailable, you can submit your email address and we will let you know as soon as the product is available again.

The following payment options are available:

• PayPal / PayPal Express

• Credit Card (Mastercard und Visa)

• Pay later with Klarna

• Pay now with Klarna

All returns are subject to a charge of €5, which will be deducted from the total amount refunded. Just like our deliveries they are climate neutral and fulfilled through our partner GLS. Simply start the return process to receive your shipping label for your return.

You have 30 days to return your order without any particular reason. We will reimburse the order value within 14 days.

No, unfortunately that is not possible.

As soon as we receive your package, we will reimburse the order value within 14 days. We will not refund the shipping costs.

DUOTONE Shop ᐅ You want to exchange a product?

If you would like to exchange your DUOTONE product, please contact the shop where you've purchased the product. Your contact person will be happy to help you!

• If you bought the product from a local shop/from a dealer, please contact the shop where you acquired the product. The staff there are your point of contact and will take care of you. The shop will then get in touch with our warranty department.

• If you bought the product from the Duotone online shop (https://shop.duotonesports.com), please proceed as follows: in the event of a production fault or defect, please send the relevant item to the following address:

                Boards & More GmbH

                Warranty Department B2C

                Rabach 1

                4591 Molln

                Austria

The package must include the following: the faulty goods, name, email address (used to make the purchase), order ID or invoice number, date of purchase and a brief description of the damage. 

DUOTONE Shop ᐅ You need spare parts for your DUOTONE product?

DUOTONE Shop ᐅ Unfortunately, sometimes the best material can give up! You can easily order all spare parts in our DUOTONE Online Shop!

You can buy various spare parts via our online shop. If you don’t want to replace the part yourself, select one of our participating dealers during the ordering process, have your package delivered direct to the shop and get it installed free of charge.

Where can I find the dates of the next DUOTONE demo-event? 

DUOTONE Demo-Events ᐅ All important dates for the next DUOTONE Events can be found here! We look forward to seeing you there!

You’ll find all the important dates on our homepage - https://www-duotone.boardsandmore.com/en/kiteboarding/more/find-us/events

Where can I find the DUOTONE serial number for the warranty registration?

DUOTONE Product Registration ᐅ Here you will find all information about the warranty registration and the placements of the serial numbers!

You can buy your new Duotone product (kite, board and/or bar from 2018 and later on our website at "product registration") thereby you extend your warranty period by 6 months over the warranty period specified in your Country applicable statutory warranty obligation. You will find the serial number of the respective product in following locations: