You can register an account on our website using your email address and setting your password. You will receive an email asking you to confirm your registration.

Your account enables you to track your orders and monitor your purchase history. You can also register your products.

Just use the "forgot my password" link and you will receive an email to reset your password.

Please use our contact form to send your request to our customer service department.

Please visit our separate Windsurfing, Kitesurfing & Foiling Help Centers for a guide on how to register your products.

You can use the "unsubscribe" link at the bottom of each newsletter.

Please use the contact form for any kind of feedback.

You can find all information here:

• Terms and Conditons

• Privacy Policy

Simply select the products you want and add them to your cart. Review your cart before checking out. Confirm your order and choose your payment method. After you have completed your order, you will receive a confirmation email (please also check your spam folder).

Yes, you can. When you register, you will see an overview of your order transactions under "My Orders". You can find the order number on your order confirmation.

Please send us more information about your operating system and web browser. We need this information to process your request quickly. If you are using Internet Explorer, we recommend that you upgrade to a more modern and secure web browser such as Google Chrome or FireFox. Use the contact form to get in touch with us.

As we aim to process orders swiftly, they are dispatched from our warehouse immediately and, unfortunately, cannot be canceled. However, you have 30 days to return your order for a full refund.

Unfortunately, we currently do not offer gift vouchers.

No minimum order value, but free shipping on orders over a certain value depending on country.

If your product is temporarily unavailable, please use the "Notify me when available" button to enter your email address and we will notify you when the product is available again.

The following payment options are available:

• PayPal / PayPal Express

• Credit Card (Mastercard, Visa, Amex, Maestro, Union Pay)

• Google Pay

• Apple Pay

• EPS-Transfer (Austria)

• Shop Pay

• Bancontact (Belgium)

• iDEAL (Netherlands)

Online payment details are transmitted directly to the payment platform via a Secure Socket Layer (SSL) connection. If you choose to pay by credit card, the terms and conditions of the credit card issuer will apply. Boards & More is not a party to the relationship between you and the card issuer.

The prices on our website are shown including sales tax.

Unfortunately, we are unable to change your order once it has been placed. If you would like to exchange an item, you will need to return it and order the correct item.

Austria / Australia / Belgium / Bulgaria / Canada / Croatia / Czech Republic / Denmark / Estonia / Finland / France / Germany / Greece / Hungary / Ireland / Italy / Latvia / Lithuania / Luxembourg / Monaco / Netherlands / Poland / Portugal / Romania / Slovakia / Slovenia / Spain / Sweden / United Kingdom / United States

You will receive your order via the logistics companies TNT (FedEx) or GLS (General Logistics Systems Austria GmbH), depending on your desired delivery location. Shipping costs vary depending on the destination country.

The delivery time depends on the type of product, the warehouse from which it is shipped, and the final destination. You will receive a tracking number for your shipment so you can track the shipment and check the delivery time.

Zone A (EU) - 2-4 business days: Austria, Belgium, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Poland, Slovakia, Slovenia, Spain, Monaco, Luxembourg

Zone B (EU) 3-5 business days: Bulgaria, Croatia, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Portugal, Romania, Sweden, United Kingdom

Zone E 4-6 business days: Australia 

We offer free shipping for some orders but please check the charts below for detail shipping & handling fees:

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Zone A (EU) / Austria, Belgium, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Poland, Slovakia, Slovenia, Spain, Monaco, Luxembourg

Zone B (EU) / Bulgaria, Croatia, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Portugal, Romania, Sweden, United Kingdom

Zone E / Australia 

Once your order leaves our warehouse, our shipping partners will provide you with a tracking number. You will automatically receive an email with the tracking number and a link to track your shipment. If you don't find the email in your inbox, please check your spam folder. If you did not receive the shipping information email, please use the contact form to send us a request.

The carrier will attempt to deliver at another time. You will receive a message when the package is delivered to a pickup location or main post office. You can also check the status of your delivery at any time with the tracking number you received via email.

Yes, you can change the shipping address during the checkout process.

If you notice the package is damaged while the driver is still present, request that they make a note of it. Should the driver have departed, take photographs of the package prior to opening it. Afterward, open the package to inspect whether your products have sustained damage. If they are undamaged, there is no further action required, and you may proceed to enjoy your products. If damage is apparent, please reach out to us via the warranty contact form. Remember to retain the packaging, as it is crucial for the process. We will address the matter promptly and follow up with you.

Your order may be split into multiple packages, depending on the size of the order and the availability of the products in our warehouse. If certain items are not immediately in stock, we may opt to ship the available part of your order first. You will receive tracking information for each package. Please monitor the tracking status; if it indicates that your package has been delivered but you have not received your entire order, contact our customer service team using the provided contact form.

No, we do not offer free returns. Return shipment costs will be deducted from your refund once the items arrive at our warehouse. Our goal is to reduce the environmental impact by avoiding the practice of ordering multiple sizes of a product only to return most of them. We provide detailed product information, specifications, size charts, and sizing guides to help you make the right choice. If you have any further questions, please contact our customer service team.

Returnshipment costs are as follows:

Standard shipments: € 5

Bulky shipments: € 50

You have 30 days to return your order for any reason. We will refund your order within 14 days.

No, unfortunately that is not possible.

Once we receive your package, we will refund your order within 14 days. We will deduct the return-shipment costs from your refund to cover the cost of your return shipment.

If you have a warranty claim, please use our contact form with the subject "Online Shop Warranty" to reach our customer service. You will be asked to provide detailed information via email so that we can process your request as quickly and efficiently as possible.

> Order information and order number

> The product affected (include serial number)

> Description of the damage and how it occurred

> Pictures: an image of the entire product, close-ups of the damage, and the label/serial number

Our service team will respond to you as soon as possible.

Important: If you purchased your product from a local retailer, please contact the retailer directly for warranty service.

If you notice that the package is damaged while the delivery driver is present, ask them to record the damage. If the delivery driver has already departed, take photos of the package before opening it. Next, carefully open the package to check whether the products inside are also damaged. If they are not, there's no need for further action, and you may enjoy your products. However, if there is damage to the items, please reach out to us through the contact form, selecting 'Warranty' as the subject. Remember to keep the packaging, as it may be required for the claim process. We will address the issue promptly and follow up with you.

DUOTONE Shop ᐅ You want to exchange a product?

If you would like to exchange your DUOTONE product, please contact the shop where you've purchased the product. Your contact person will be happy to help you!

• If you bought the product from a local shop/from a dealer, please contact the shop where you acquired the product. The staff there are your point of contact and will take care of you. The shop will then get in touch with our warranty department.

• If you bought the product from the Duotone online shop (https://shop.duotonesports.com), please proceed as follows: in the event of a production fault or defect, please send the relevant item to the following address:

                Boards & More GmbH

                Warranty Department B2C

                Rabach 1

                4591 Molln

                Austria

The package must include the following: the faulty goods, name, email address (used to make the purchase), order ID or invoice number, date of purchase and a brief description of the damage. 

DUOTONE Shop ᐅ You need spare parts for your DUOTONE product?

DUOTONE Shop ᐅ Unfortunately, sometimes the best material can give up! You can easily order all spare parts in our DUOTONE Online Shop!

You can buy various spare parts via our online shop. If you don’t want to replace the part yourself, select one of our participating dealers during the ordering process, have your package delivered direct to the shop and get it installed free of charge.

Where can I find the dates of the next DUOTONE demo-event? 

DUOTONE Demo-Events ᐅ All important dates for the next DUOTONE Events can be found here! We look forward to seeing you there!

You’ll find all the important dates on our homepage - https://www-duotone.boardsandmore.com/en/kiteboarding/more/find-us/events

Where can I find the DUOTONE serial number for the warranty registration?

DUOTONE Product Registration ᐅ Here you will find all information about the warranty registration and the placements of the serial numbers!

You can buy your new Duotone product (kite, board and/or bar from 2018 and later on our website at "product registration") thereby you extend your warranty period by 6 months over the warranty period specified in your Country applicable statutory warranty obligation. You will find the serial number of the respective product in following locations: