We deliver to: Austria/ Belgium/ Bulgaria/ Croatia/ Cyprus/ Czech Republic/ Denmark/ Estonia/ Finland/ France/ Germany/ Greece/ Hungary/ Irland/ Italy/ Latvia/ Lithuania/ Luxembourg/ Malta/ Netherlands/ Norway/ Poland/ Portugal/ Romania/ Slovakia/ Slovenia/ South Africa/ Spain/ Sweden/ United Kingdom.

Depending on your requested delivery location, you will receive your order via the logistics companies TNT (FedEx) or GLS (General Logistics Systems Austria GmbH).Shipping costs vary depending on the destination country.

Please contact our customer support team customerservice(at)ion-products(dot)com for more precise delivery details as delivery times vary depending on the country and location. (The delivery time depends on the type of product, which warehouse it is being shipped from and where the final delivery destination is.)

5.90€ / Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

19.00€ / Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, South Africa

19.00€ / Norway

All order above 50€ receive free shipping.

As soon as your goods are accepted by the logistics company, the delivery is assigned to a tracking number that we can share with you. To obtain this information, send an enquiry to customerservice(at)ion-products(dot)com. Enter the details in your account and you will be shown the tracking information.

The logistics company will attempt delivery at another time. You will receive a message when the parcel is delivered to a partner company or to the main post office.

Yes, you can modify the delivery address within the order process.

Yes. When you register, you will see an overview of your order transactions under “My orders”. You will find the order number in your order confirmation.

Please send us more information about your operating system and which web browser you are using. We need this information to process your request quickly. In case you are using Internet Explorer, we recommend switching to a modern and secure web browser such as Google Chrome or FireFox.

Because we endeavour to process orders as quickly as possible, they leave our headquarters immediately and unfortunately cannot be cancelled. However, you have 30 days in which you can return your order and we will reimburse you.

Unfortunately, we currently do not offer gift vouchers.

There is no minimum order value, however, there is free delivery for orders above a purchase value of 50€.

If your product is temporarily unavailable, you can submit your email address and we will let you know as soon as the product is available again.

The following payment options are available:

• PayPal / PayPal Express

• Credit Card (Mastercard und Visa)

• Pay later with Klarna

• Pay now with Klarna

Yes, we offer free returns within the EU. Just like our deliveries they are climate neutral and fulfilled through our partner GLS. Simply start the return process below to receive your shipping label for your free return.

Start return

You have 30 days to return your order without any particular reason. We will reimburse the order value within 14 days.

No, unfortunately that is not possible.

As soon as we receive your package, we will reimburse the order value within 14 days. We will not refund the shipping costs.