You can register an account on our website using your email address and setting your password. You will receive an email asking you to confirm your registration.

Your account enables you to track your orders and monitor your purchase history. You can also register your products.

Just use the "forgot my password" link and you will receive an email to reset your password.

Please use our contact form to send your request to our customer service department.

Please visit our separate Windsurfing, Kitesurfing & Foiling Help Centers for a guide on how to register your products.

You can use the "unsubscribe" link at the bottom of each newsletter.

Please use the contact form for any kind of feedback.

Simply select the products you want and add them to your cart. Review your cart before checking out. Confirm your order and choose your payment method. After you have completed your order, you will receive a confirmation email (please also check your spam folder).

Yes, you can. When you register, you will see an overview of your order transactions under "My Orders". You can find the order number on your order confirmation.

Please send us more information about your operating system and web browser. We need this information to process your request quickly. If you are using Internet Explorer, we recommend that you upgrade to a more modern and secure web browser such as Google Chrome or FireFox. Use the contact form to get in touch with us.

As we aim to process orders swiftly, they are dispatched from our warehouse immediately and, unfortunately, cannot be canceled. However, you have 10 days to return your order for a full refund.

Unfortunately, we currently do not offer gift vouchers.

No minimum order value, but free shipping on orders over a certain value depending on country.

If your product is temporarily unavailable, please use the "Notify me when available" button to enter your email address and we will notify you when the product is available again.

The following payment options are available:

• PayPal / PayPal Express

• Credit Card (Mastercard, Visa)

• Twint

Online payment details are transmitted directly to the payment platform via a Secure Socket Layer (SSL) connection. If you choose to pay by credit card, the terms and conditions of the credit card issuer will apply. Boards & More is not a party to the relationship between you and the card issuer.

The prices on our website are shown including sales tax.

Unfortunately, we are unable to change your order once it has been placed. If you would like to exchange an item, you will need to return it and order the correct item.

You will receive your order via the logistics company DHL.

The delivery time depends on the type of product, the warehouse from which it is shipped, and the final destination. You will receive a tracking number for your shipment so you can track the shipment and check the delivery time.

Prices for delivery within Switzerland: free shipping for orders above CHF 100, shipping costs for orders below CHF 100 is CHF 10.

Once your order leaves our warehouse, our shipping partners will provide you with a tracking number. You will automatically receive an email with the tracking number and a link to track your shipment. If you don't find the email in your inbox, please check your spam folder. If you did not receive the shipping information email, please use the contact form to send us a request.

The carrier will attempt to deliver at another time. You will receive a message when the package is delivered to a pickup location or main post office. You can also check the status of your delivery at any time with the tracking number you received via email.

Yes, you can change the shipping address during the checkout process.

If you notice the package is damaged while the driver is still present, request that they make a note of it. Should the driver have departed, take photographs of the package prior to opening it. Afterward, open the package to inspect whether your products have sustained damage. If they are undamaged, there is no further action required, and you may proceed to enjoy your products. If damage is apparent, please reach out to us via the warranty contact form. Remember to retain the packaging, as it is crucial for the process. We will address the matter promptly and follow up with you.

Your order may be split into multiple packages, depending on the size of the order and the availability of the products in our warehouse. If certain items are not immediately in stock, we may opt to ship the available part of your order first. You will receive tracking information for each package. Please monitor the tracking status; if it indicates that your package has been delivered but you have not received your entire order, contact our customer service team using the provided contact form.

No. Return shipping is at the customer's expense. If the requirements for a return are not met, we reserve the right to charge a processing fee. We will deduct the fee from the refund amount.

You have 10 days to return your order for any reason. We will refund your order within 14 days.

No, unfortunately that is not possible.

Once we receive your package, we will refund your order within 14 days.

If you have a warranty claim, please use our contact form with the subject "Online Shop Warranty" to reach our customer service. You will be asked to provide detailed information via email so that we can process your request as quickly and efficiently as possible.

> Order information and order number

> The product affected (include serial number)

> Description of the damage and how it occurred

> Pictures: an image of the entire product, close-ups of the damage, and the label/serial number

Our service team will respond to you as soon as possible.

Important: If you purchased your product from a local retailer, please contact the retailer directly for warranty service.

If you notice that the package is damaged while the delivery driver is present, ask them to record the damage. If the delivery driver has already departed, take photos of the package before opening it. Next, carefully open the package to check whether the products inside are also damaged. If they are not, there's no need for further action, and you may enjoy your products. However, if there is damage to the items, please reach out to us through the contact form, selecting 'Warranty' as the subject. Remember to keep the packaging, as it may be required for the claim process. We will address the issue promptly and follow up with you.

DUOTONE Shop ᐅ You want to exchange a product?

If you would like to exchange your DUOTONE product, please contact the shop where you've purchased the product. Your contact person will be happy to help you!

• If you bought the product from a local shop/from a dealer, please contact the shop where you acquired the product. The staff there are your point of contact and will take care of you. The shop will then get in touch with our warranty department.

• If you bought the product from the Duotone online shop (https://shop.duotonesports.com), please contact us via the contact form using the "warranty" tag. 

DUOTONE Shop ᐅ You need spare parts for your DUOTONE product?

DUOTONE Shop ᐅ Unfortunately, sometimes the best material can give up! You can easily order all spare parts in our DUOTONE Online Shop!

You can buy various spare parts via our online shop. If you don’t want to replace the part yourself, select one of our participating dealers during the ordering process, have your package delivered direct to the shop and get it installed free of charge.

Where can I find the dates of the next DUOTONE demo-event? 

DUOTONE Demo-Events ᐅ All important dates for the next DUOTONE Events can be found here! We look forward to seeing you there!

You’ll find all the important dates on our homepage - https://www-duotone.boardsandmore.com/en/kiteboarding/more/find-us/events

Where can I find the DUOTONE serial number for the warranty registration?

DUOTONE Product Registration ᐅ Here you will find all information about the warranty registration and the placements of the serial numbers!

You can buy your new Duotone product (kite, board and/or bar from 2018 and later on our website at "product registration") thereby you extend your warranty period by 6 months over the warranty period specified in your Country applicable statutory warranty obligation. You will find the serial number of the respective product in following locations:

Concept Blue means that we try to produce current products as sustainably as possible. This not only includes the downstream processes at the producers – for example, using solar energy or similar measures in the production process – it is also about focusing on the product itself. We looked at each product carefully and considered where it makes sense to replace existing materials with more sustainable alternatives – with the best possible performance without losing sight of the costs. Production may be a little more expensive here and there, but our goal was for the products to remain the same price for customers. At the same time, we want to produce as sustainably as possible. We started with the twin tips, which have been on the market for around half a year. The next logical consequence was to make Concept Blue surfboards, which we could also produce from many more sustainable materials. And then of course there will also be Concept Blue kites. We planned to launch it in March. The Neo and the Evo, two models from the Originals series in Concept Blue construction, are already launched, more will follow.

In general, the idea is to implement Concept Blue to the whole product range, yet it takes time. New raw materials need to be found and implemented without compromising on quality and performance, long time durability needs to be assured. As soon as all these aspects are guaranteed, a product is valid to get the Concept Blue stamp.  

The undyed fabric parts of the Concept Blue kite include the Leading Edge, Canopy, Non-inflated areas Dacron, and Trailing edge.

"Undyed" indicates that these fabric parts are in their natural, untreated color. It's important to note that undyed doesn't mean white, white kites are colored and a lot of water is used.

Using undyed fabric reduces the environmental impact associated with the dyeing process, contributing to a more sustainable manufacturing approach.

The bio-based bladder of the Concept Blue kite is made from materials derived from natural, renewable sources.

The bio-based bladder offers a 29% reduction in carbon footprint compared to traditional bladder materials.

A minimum of 50% post-industrial recycled material is used inside all plastic parts of the Concept Blue kite.

Incorporating recycled plastic material into the kite's construction reduces the demand for new plastic production and minimizes waste by repurposing existing materials.

Whilst we have been actively collaborating with manufacturers of recycled materials, we have faced challenges in developing kites made entirely from recycled materials. The recycling process often leads to lasting damage to the plastics used, affecting their durability and performance in our high-performance sports. Ensuring that kites made from recycled materials last long and perform well, has proven to be a significant obstacle. However, we are committed to finding sustainable alternatives and continually improving the overall sustainability of our products. Whilst recycling materials is important, it's just one aspect of our efforts to become more environmentally friendly. 

When it comes to fibers, it is always difficult to produce new, high-quality fibers from recycled material. We are working on it, but it will take some time. Of course, you can also think in terms of upcycling and build something else out of a kite that is recycled. But if, as an ideal scenario, you want to have a kind of circular economy in which a used kite comes back, is completely recycled and new kites are then made from the recycled materials, it becomes significantly more difficult. This is something that cannot be done indefinitely because the molecular structure of the material changes with each recycling cycle. For example, you could mix some recycled material with some unrecycled to ensure you always maintain the same high quality. But as I said, this is a topic that we are discussing with our producer, but it is a big challenge. Perhaps we also need to think about rolling out such a concept across the entire kite industry in order to achieve the necessary critical mass so that it really offers meaningful added value in terms of sustainability. I think in the industry we all have a responsibility to think in this direction. We cannot absolve ourselves of this and must take these steps little by little.

First and foremost, we have not found a solution to build all the SLS boards with Concept Blue materials. Thus, the range is already limited to our original boards. We do not have all our original boards in the Concept Blue range as it takes time to develop every board one by one and to adapt it to the Concept Blue layup. In our development and testing timeframe it is impossible to adapt the layup to all the boards especially as every board needs to be developed individually. Step by step the aim is to include the whole range to the Concept Blue concept.

There are two reasons for this, primarily it is because our new surfboard manufacturer does not have the capacity yet to build the number of boards which we would require. The range of surfboards has just been developed and boards are working great, but also here, step by step more models will follow. 

Dyneema is an HMPE (high modulus polyethylene) fiber that cannot be recycled. Thus, to produce a line from recycled fibers is unfortunately simply not possible. But, there are already Dyneema fibers whose raw materials have a very low percentage of biological impact. In addition, some manufacturers advertise that biobased Dyneema lines are having the same biological share like fossil Dyneema lines, but the only difference is the name "biobased" and the higher price for the end customer.

Mainly because there is no commercial approved alternative to EVA yet. Supplements, such as Bloom®, an algae product, will influence shrinkage and production time of each part, which will have great impact to process cycles and price of the final product. We are doing what we can do now: Buckles and Heel Cushions as spare parts, packaging using recycled material, sourcing new material for long term test and exchange bit by bit without losing performance.

On most of the plastic parts of the bar are always a lot of loads (e. g. the bar beam or the safety system). At the moment the recycled raw materials like e. g. nylon don't have great physical characteristics, that's why we can't use it for the loaded parts yet. For the non loaded parts, like the EVA of the floaters, we already tried our best to find some better alternatives like using a percentage of the BLOOM material and more to come. 

CO2 compensation is discussed controversial and even been abused by some companies like airlines as one of their biggest green washing tools. As long as we can’t be CO2 neutral, we at least see it as one of the small steps we’re doing, to act responsible and to try to use as many different options available to do the right thing.  

Step by step all products and materials should meet the Concept Blue requirements. All product managers are constantly researching for the best materials to exchange current materials, without compromising on quality and performance or in best case even enhancing quality and performance.